Delivery General Terms

General Terms

Customs:
Please be advised that VAT/import duties are not included in our prices or shipping charges. As a customer, you will be responsible for these additional costs upon delivery. These charges vary depending on the country of destination, and we recommend consulting your local customs office for specific information.

Order Processing:
Our dedicated team works meticulously to ensure each order is processed swiftly. We kindly request your understanding for a standard handling period of 1-3 business days.

Estimated Delivery Time:
For our domestic customers, we aim to deliver your purchases within an estimated timeframe of 2 business days. For our international patrons, please expect a delivery period of up to 15 business days. These timelines are estimates and may vary based on location and external factors beyond our control. We appreciate your patience and understanding as we work to bring you our products with efficiency and care.

Pitchers, accessories and cleaning products

At WPM, we are thrilled to extend our delivery services globally. Our commitment is to bring our exclusive range of pitchers and accessories to customers around the world. While we aim to cover a broad spectrum of countries, please note that availability and specific shipping services might differ based on your geographical location.

For your convenience, you may check if your desired product is available at a local distributor here.

Delivery rates:
Our system automatically calculates shipping charges during the checkout process.

  • Hong Kong & Macau:  Free delivery is offered on purchases above HK$400 (must not contain any electrical goods)
  • China: Please purchase from our Tmall store
  • Taiwan: Free delivery is offered on purchases above HK$400. Below: + HK$200
  • Malaysia: Free delivery is offered on purchases above HK$600. Below: + HK$300.
  • Other countries: standard shipping rates will apply

 

For any shipping enquiries, please contact us at welhome@gewcorp.com

All orders containing electrical goods (incl. espresso machines, grinders and milk steamers)

We offer reduced delivery fees for customers placing online orders within Hong Kong and meeting specified purchase thresholds. WPM will cover the delivery fee up to a certain cap. In the event that the actual courier charge exceeds this cap, any additional amount will be the customer's responsibility.

 

Delivery fee caps for online purchases of any electrical goods within Hong Kong are as follows:

For orders with a purchase amount between HK$8,000 to HK$11,999: HK$400
For orders with a purchase amount of HK$12,000 or more: HK$600

e.g. for a machine valued at HK$9,800 and delivery fee is HK$500, the customer will pay HK$100. For delivery fee under HK$400, free delivery will be offered.
For a machine valued at HK$12,800 and delivery fee is HK$700, the customer will pay HK$100. For delivery fee under HK$600, free delivery will be offered. 

      Delivery outside of Hong Kong is currently not supported (except ZP-1). Kindly contact us at welhome@gewcorp.com for enquiries.   

      WPM reserves the right to reject delivery to customers at its absolute discretion.